Price Promise

The Robert Gatward Price Promise gives you peace of mind when purchasing branded items. What this means is that if you find the same product elsewhere from another authorised stockist, online or off, we will happily match the advertised price. We’ll even refund the difference up to 7 days following your purchase.

Your satisfaction is very important to us and we know that getting the best possible price is a big part of that. To complete our exemplary service we have included a simple price match guarantee on branded items.

What We Price Match

If you have found a branded item elsewhere at an authorised stockist for a lower price, we will match the price online or in-store.*

Valid discount and voucher codes will also be matched, e.g. “5% off when you sign up to our newsletter.”*

Using Price Promise Online

Please contact our website team directly by either of the following methods and an expert will promptly investigate your price match. Contact us before or within 7 days of your purchase.

01235 849239

info@robertgatward.com

Live Chat

To ensure a swift service, please have the following information ready:

• Product details 
• Authorised stockist name
• The advertised product price
• Discount code (if applicable)
• Confirmation that the item is available to buy now (in stock)
• Payment method

One of the following pieces of information will also be helpful, but not essential:

• A link to the product online from an official retailer, showing the price.
• A photograph of the item from an official retailer’s store display, clearly showing the price.
• An email from an official retailer clearly detailing the item and their price to you.

If you are returning within 7 days of purchase, please have your website order number to hand.

Using Price Promise In-Store

Please visit the Robert Gatward store that stocks the branded item in question to discuss a price match, and an expert will promptly investigate your enquiry. During busy times we may require up to 48 hours and we will subsequently be in contact via phone or email.

If you wish to firstly contact us online before visiting, please use the contact details above. This will save time in store, especially during busy times.

To ensure a swift service please have the following information ready:

• Product details 
• Authorised stockist name
• The advertised product price
• Discount code (if applicable)
• Confirmation that the item is available to buy now (in stock)
• Payment method

One of the following pieces of information will also be helpful, but not essential:

• A printout from the official retailer’s website showing the product page and price.
• The product page shown on your smartphone, or a website address link for the team to browse.
• A photograph of the item from an official retailer’s store display, clearly showing the price.
• An email from an official retailer clearly detailing the item and their price to you.

If you are returning within 7 days of purchase, please have your original store receipt to hand.

Price Promise T&C’s*

• The Robert Gatward Price Promise is available on branded jewellery and watches. Currently Robert Gatward’s own jewellery is excluded.
• The price match website or store must be an official retailer of the brand in the UK and in £GBP. We must be able to confirm via the stockists section of the brand’s website that the retailer is authorised to sell that brand in the UK.
• The product must be exactly the same item: the same model, colour, size, condition, etc.
• The product must be currently live on the other retailer’s website or currently on sale in-store, available to purchase without placing a special order.
• Out of stock and special order items are not included in this service: the product must be in stock on the other retailer’s website or in-store.

• We will look at promotional bundles on a case-by-case basis and are within our rights to refuse to price match bundles of products, even where we stock every item. However, we will consider this and do our best to match the price you have been given.
• Special deals such as ‘Buy One Get One Free’ are not valid.
• If another retailer runs a very short promotion, we may not have time to price match, however we will look into this on a case-by-case basis and may still be able to price match.
• The price match offer is valid for 7 days after the purchase date.
• We reserve the right to decline a price match at anytime with good reason, e.g. if we believe the third party has made a mistake with their price.
• Price Promise cannot be used in conjunction with any other promotion or discount.
• Discount codes cannot be used in conjunction with Sale or discounted items.
• Personalised discount codes are excluded from our price promise.
• Rolex watches are excluded from Price Promise.
• Finance is unavailable on Price Promise purchases.
• We reserve the right to withdraw this policy at any time.
• Price Promise can't be used to match Tax Free, Duty Free or Airport Prices.